Vision-1's patented survey process offers a software add-on (Customer Response-Ability™) that utilizes existing POS/PIN pad hardware to capture customer insight data at the store level on a daily basis. By displaying one customizable, targeted survey question to shoppers at check-out, retailers get immediate results and customers get a non-intrusive method to give customer feedback to increase customer retention.
1. As the first item from the customer’s cart is scanned, a simple survey question is displayed on the PIN pad.
EASY TO UNDERSTAND
2. The customer responds at his or her convenience or the question is dropped – either as the customer slides his or her payment card or as the transaction is totaled. NON-INTRUSIVE
3. Customer Response-Ability provides dynamic dashboard reporting and advanced analytics to management. Instant customer feedback. IMMEDIATE / ACTIONABLE RESULTS